Refund Policy

Damages and Issues 

Please thoroughly inspect your order upon receipt and reach out to us promptly if you encounter any issues such as defects, damages, or if you've received the incorrect item. This allows us to promptly address the situation and ensure your satisfaction. For refunds or exchanges due to damaged products, please contact us at nicolebyjam1@gmail.com . We kindly ask that you provide a video and/or picture of the damaged product to assist us in resolving the matter efficiently. Thank you for your cooperation.

Exchange and Return

We do not accept 'change of mind' as a valid reason for returns or exchanges. Products will only be refunded or exchanged under the following circumstances:

1. The product is faulty.
2. The product is broken.
3. The product received is not the one you ordered.

We appreciate your understanding and adherence to our return policy.

Refund

We'll notify you once we've received and inspected your return, informing you of the approval or denial of your refund. If approved, you can expect the refund to be processed automatically within 10 business days.

Should more than 15 business days pass since the approval of your return without receiving the refund, please don't hesitate to contact us at nicolebyjam1@gmail.com for further assistance.