We want you to love your purchase! If something’s not quite right, please let us know. We’re here to help.

To initiate a return or exchange, please contact us at nicolebyjam1@gmail.com with:

· A photo and/or video of the issue
· A brief explanation of the problem

We’ll only refund or exchange products that are:

1. Faulty or defective
2. Damaged during shipping
3. Incorrectly sent

Please note that we can’t accept returns or exchanges due to a change of mind. We appreciate your understanding.

Let’s work together to resolve any issues and ensure you’re satisfied with your purchase.

Refund Timeline:

We’ll keep you updated throughout the refund process. Here’s what you can expect:

· We’ll review your return within 3-5 business days and notify you of the refund status.
· If approved, your refund will be processed within 10 business days.

Your refund will be credited back to the original payment method. If you have any questions, we’re here to help at nicolebyjam1@gmail.com